They confirmed (what I was sure was happening) that many of the 'guests' who visit our forum are indeed BL staff and that the comments posted (good & bad) are passed to the relevant Heads of Department.
I won't say any more, I'll let you read Lauren's message to you.
“Hello from the Hemel support team
Just to introduce ourselves, we’re Lauren and Madi and we work in the Hemel Support team. We work across social media for Haven and the Owners Exclusive brands and we met with Keith this week to talk about your forum.
We can see there has been a lot of time and effort put into building a community here. We would like to support Keith in this and will work alongside one another to keep increasing the community and giving you up-to-date content about being an owner on your park either through Keith posting messages on our behalf or by letting you know what we’re posting on the Owners Exclusive website. Social media is a new area for Haven and Owners Exclusive and we’re a small team of two at the moment so Keith has very kindly agreed to post messages from us onto the forum whilst our social media team is growing.
We love that this forum is run by owners for owners and this will not change. Our aim is to make sure we are as helpful as we can be, by getting information to you in a timely fashion.
You can of course register on the Owners Exclusive website http://www.owners-exclusive.co.uk for park information. If there’s something you’d like to see on the website, speak to your park team or submit a form on the website and we will do our best to get the information on there for you.
We like hearing from you so please remember to talk to your park team, or email us via the website with your feedback.
Have a great season,
Lauren & Madi.”