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Guest wants refund on day of arrival

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Whitey
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Re: Guest wants refund on day of arrival

Post by Whitey » 2 years ago

Assuming she has paid in full, as well as a Bond deposit, I'd say tough as there is nothing wrong with the caravan and she has not suggested there is anything wrong with the caravan, other than her own dislike of it.

It's her choice not to remain in the caravan for the full duration of the holiday. If no damage has occurred, return her Bond deposit only as you would in the normal way and wish her well for the future.

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bradders
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Re: Guest wants refund on day of arrival

Post by bradders » 2 years ago

Yorkshirebelle - that is hilarious!!!

Spot on Whitey. SHE chose to leave, without engaging with the owner or raising concerns. Not liking somewhere is different to it being in a poor condition/dirty, etc.

I've no doubt this person will quietly go away in the end. But no doubt with a spot of email abuse at some point. Easy to delete!

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