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2015 Privilege Card Terms and Conditions

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2015 Privilege Card Terms and Conditions

Post by Keith » 3 years ago

Here are the Privilege Card Terms and Conditions for 2015
Privilege Card Terms and Conditions
The Privilege Card forms part of the benefits package available to Bourne Leisure’s holiday home owners.
It gives access to all venues and facilities on the park as well as a range of discounts and savings.
By using the card, you agree to these terms and conditions so please read them carefully.

How to get a Privilege Card
You can get up to 10 complimentary Privilege Cards for each owner account by completing an application form.
Applications must be made in writing.
You can add new names to your list of cardholders at any time during the season up to the maximum of 10.
Additional Cards can be purchased.
There are 2 Card designs – one for adults and one for under 18’s.
Each card must contain the name and photograph of the cardholder.
Your site fees and rates for the current season must be paid before your Privilege Cards are issued.
Cards can only be issued with the authorisation of the account holder and all cards remain the responsibility of the account holder.
A Card, once issued, cannot be cancelled and reissued to a different person.
A Card cannot be issued to any person who has previously been excluded from the park or facilities.

Using your Card
The Card is intended for use by the holiday home owner(s) and their friends and family whilst they are staying in your holiday home on park.
It is not intended for distribution to residents in the local area or to holiday home owners at a non Bourne Leisure park.
Each Card can only be used by the named and photographed cardholder.
Holiday guests who have exchanged money with you for the use of your holiday home are required to purchase holiday guest passes.
The Privilege Card is not a proof of age card.
The Card is only valid for the season applicable at the date of issue unless otherwise stated.
When you leave the park and your ownership agreement ends, your Privilege Cards are cancelled and can no longer be used on any Bourne Leisure park.

Entry to park and owner facilities
The Card can be used to gain entry to the Owners facilities at your home park only, but it can be used to gain entry to the general facilities and entertainment venues at any Bourne Leisure park.
You cannot use your Card to obtain friends and family passes or to attend owner events when you are visiting another park.
When visiting another park, you can use your Card to play unlicensed cash bingo where you pay a single participation fee for the whole day. At Devon Cliffs, Primrose Valley, Craig Tara and Presthaven we operate licensed cash bingo and you may only use your Card to play at the park where you own your holiday home.

Pre-Payment
If you wish, you can credit money to your Card at Owners Reception or at participating outlets.
The minimum credit is £10 up to a maximum of £500. You can then use your Card to pay for purchases at participating outlets.
The pre-payment facility is only available at your home park.
You cannot credit money to your Card or use it to pay when you are visiting another park.
Cash can only be withdrawn from your Card in exceptional circumstances or when you leave the park.
You can redeem any unused balance on your Card by completing an application form at the park.
Refunds will be sent by cheque to the main account holder.
Any unused cash balance remaining on your Card at the end of the season can be transferred to your new Card for the following season.
The balance on your card will be printed on the receipt when you have used your card at a participating outlet on park.
Please ask at Owners Reception if you require a statement.

How to get your Owner discounts
You can use your Card to get 15% discount off purchases at participating outlets on any Bourne Leisure park by presenting your Card at the till. Exclusions apply - please see the list of excluded items below.
Your park may also have negotiated discounts for you at locations and retailers off park.
Please ask at the Owners Reception for further details.
You can get 50% discount when paying for Sports and Leisure activities and laundry tokens.
Refunds from the return of any items and services purchased using the Card will be made at the discounted price.

Exclusions
The Privilege Card discount is not available for the following items:
postage stamps
e-top ups
cigarettes, tobacco, e-cigarettes and smokers’ requisites
lottery
bingo
gas bottles
holiday home ownership expenses (e.g. site fees, rates, insurance, gas and electricity, repairs etc.)
Wine Club purchases
Funworks passes

The Privilege Card cannot be used at the following outlets:
Kiln Park petrol station
Health & beauty spas (unless otherwise stated)
Third party outlets on park (unless otherwise stated)

Lost, stolen or damaged Cards
Bourne Leisure does not accept any responsibility for lost or stolen cards.
Please look after your Card carefully as you may lose the money on it if it is lost or stolen.
If you believe that your Card has been lost or stolen, please contact Owners Reception immediately so that it can be cancelled.
You will be liable for any transactions that take place before the Card is stopped and we reserve the right to charge you for a replacement Card if more than 2 are lost in any season.
If your Card is damaged or faulty, please contact Owners Reception so that we can replace it.
Our liability for damaged or faulty Cards is limited to replacement of the Card and transfer of any available cash balance.

Abuse or misuse of the Card
The Privilege Card remains the property of Bourne Leisure Limited and cannot be sold to a third party.
We will not hesitate to cancel all Privilege Cards on any owner’s account if we believe that the use of any Card on their account breaches any of the Privilege Card terms and conditions.
This includes:
- the sale of any Privilege card
- using the Card for profiteering activities
- giving a Card to a private letting holiday guest
- using the Card to obtain friends and family passes for paying guests (e.g. private letting guests)
- using the Card for fraudulent or unlawful purposes
Abuse or misuse of the Card may result in the permanent withdrawal of all Privilege Cards on an owner’s account.

Variation of Terms
The terms and conditions of the Card, its usage and the discount level may be changed or the Card withdrawn at any time.
We may request that you surrender an individual Card at any time if we have a valid reason.
Keith

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colin8016
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Re: 2015 Privilege Card Terms and Conditions

Post by colin8016 » 3 years ago

Hi,

Just reading through the terms and conditions and they now say that the Privilege card can be used to gain access to the general facilities of any "Bourne Leisure Park".

Does this now mean we can use the facilities at Butlins with our privilege cards as ther T's&C's suggest so??

Colin
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Re: 2015 Privilege Card Terms and Conditions

Post by Keith » 3 years ago

The same question has been asked here - http://www.havenownersforum.co.uk/viewt ... 449#p78431

It is something I have asked for clarification on.
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Re: 2015 Privilege Card Terms and Conditions

Post by Keith » 3 years ago

The answer is NO. Privilege Passes can NOT be used at Butlins, only other HAVEN parks.
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Re: 2015 Privilege Card Terms and Conditions

Post by colin8016 » 3 years ago

What about the terms and conditions then as they clearly say bourne leisure sites, which include butlins
Feel free to contact me to discuss any of my posts either on 07814913685 or email colin8016@btinternet.com.

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Re: 2015 Privilege Card Terms and Conditions

Post by Keith » 3 years ago

Just an indication that BL didn't think things through before putting pen to paper :big_grin:
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Re: 2015 Privilege Card Terms and Conditions

Post by Debbie » 3 years ago

So just to clarify, as an owner at Greenacres I can drive a couple of miles up the road to use the swimming pool at Hafan Y Mor (which my children find more exciting) ?

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Re: 2015 Privilege Card Terms and Conditions

Post by Keith » 3 years ago

Yes :thumbup:
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Re: 2015 Privilege Card Terms and Conditions

Post by Debbie » 3 years ago

Yey!! They will be pleased. And now they are old enough I don't have to go in either. Double yey!!

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