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Re: Any News on Review of Passes?

Posted: 07 Feb 2015 14:46
by Poodledoodledandy
Madi,

I have been asking my park for the price of 2015 FunWorks passes for over a month now and they have not been able to provide this information to me. I am also aware that this has been the situation for all parks. IMHO this being the correct route to obtain information of this type.

I pay BL approximately £20k pa and would expect them to provide me and all owners with this information through their normal methods of communication, be it email, facebook page or letter. I do not expect an "announcement" all be it welcome information, to be made on a website forum that has absolutely no connection with BL and in no way, shape or form represents the opinion of all owners or contain 100% owner membership and so many, many owners will be unaware or this.

Re: Any News on Review of Passes?

Posted: 07 Feb 2015 18:26
by Keith 2
With lots of complaints on this forum about over crowding a reduction into the price of passes would have made this worse. So a sensible decision by BL in my view.

Re: Any News on Review of Passes?

Posted: 07 Feb 2015 21:50
by HappyValley
Yes, I think we all agree about the overcrowding in the venues but I don't think there should be any correlation between the crowd problem and the cost of passes. The facilities on the park are there for everyone to enjoy, and as such, they should be of an adequate size to offer everyone the opportunity to use them comfortably. To keep pass prices high just to out price some people from using the very facilities they have come on holiday for would be a horrible thing to do and I am sure no one at Haven has kept passes highly priced for that reason! What I do think is dreadful is putting more caravans on the park without increasing the capacity of already overstretched venues.

Re: Any News on Review of Passes?

Posted: 09 Feb 2015 09:23
by MadiHemelSupport
Hi Poodledoodledandy,
The decision was only made last week regarding the prices for 2015, I'll speak to the web and communications team now about getting this message out.
Thanks
Madi

Re: Any News on Review of Passes?

Posted: 09 Feb 2015 10:51
by Poodledoodledandy
Madi,

It's not a matter of when the decision was made, I understand that. It's the fact that you or BL decided to announce here first and not to your owners that is unacceptable.

Re: Any News on Review of Passes?

Posted: 09 Feb 2015 14:44
by springhay
Sorry its not strictly about passes....Im struggling to understand paying BL £20k year!?? Is that site fees for a few vans? Or have I misunderstood the figure.

Re: Any News on Review of Passes?

Posted: 09 Feb 2015 14:50
by springhay
Ive only just read the previous page of this post. I dont understand how the prices are a cynical attempt to blame Keith?? I think the forms being clearer and park specific is whah owners asked for - and are now being given? Im sure Keith has absolutely no input on what Bourne Leisure do with pass prices?!

As for the info being released on here -- Maddi isnt in charge of every department -- its up to the IT team to get it out their to park websites. Talk about you cant do right for doing wrong !!!!

Re: Any News on Review of Passes?

Posted: 09 Feb 2015 15:07
by mummybear
I think that what Poodledoodledandy is getting at is that it was announced on an unofficial website that not every owner is a member of before it was announced via BL official scources such as the official park Facebook pages and the Owners Exclusive website. Having said that not every owner is uses Facebook or even the internet.

Re: Any News on Review of Passes?

Posted: 09 Feb 2015 15:52
by springhay
No I get that....and totally understood what the wording meant.

All Im saying is dont fire bullets at Maddi just because the IT team didnt pass the information onto parks, officially at the same speed. As for Facebook and the internet - its how parks now communicate - the latest being that there are no more paper newsletters.... You heard it hear first - whats to complain about? Its just one of the advantages of the forum......

Re: Any News on Review of Passes?

Posted: 09 Feb 2015 15:53
by rosiefcb
I,like i am sure many other owners are glad that Madi comes on here and answers questions and passes on queries.I know she often cannot answer immediately but always follows up queries.
As far as i know parks can only put one thing on their facebook page daily.Therefore i presume they have to prioritise what they put on daily.
I imagine that when the new owners page is on line things can be up dated a lot easier and quickly.
I have also had comments about something i posted on a Thorpe Park owners page..not the official one but one used to advertise/events etc.An owner was angry that i had put something on there without it being on the official Thorpe Park page yet it wasn't from here it was from an email sent to all owners who are signed up for email alerts.
Thorpe do keep owners informed by email and many owners do have email addresses but are not signed up.
Personally i would prefer it if the new owners web page had everything on it and there was no need for a facebook page as if everyone used it there would be no need for a facebook page and lots of owners do not use facebook.Rosie