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Seems that Haven had done an external clean and focused their hoses on the vents and blown through a lot of dirt and mud!!
Fortunately she was able to clean up most of it and put on a spare set of bedding, etc. I was just relieved as if she'd not gone in to do that the first I'd have known would have been when my guest turned up 24 hours later to such a scene.
I emailed Haven and they've apologised on behalf of the external cleaning company, who have offered me a free external clean in the future as an apology!!!haha No reduction/removal of the cost of the last clean, nor offer to clean the carpets that they managed to cover in mud, etc. I've suggested they go back and rethink the offer :-)
I went out and purchased a power washer at the weekend, I'll be doing it myself in the future :-)
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