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20% discount on booking a holiday

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dazzabuk
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20% discount on booking a holiday

Post by dazzabuk » 3 years ago

hi does anyone know how i can stop an ex family member using my account number to gain the 20% discount on a booking, last season she had a privilege
card but since than she has become an ex family member and ive heard shes using my account number on her card to gain discount, is this possible or is it only me as the owner that can get the discount

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HappyValley
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Re: 20% discount on booking a holiday

Post by HappyValley » 3 years ago

I didn't know anyone could even do this if they had your account number. If this is possible, you need to get a letter to this person telling her they do not have your permission to use your account in this way, and if they make an attempt to do so it would be a fraudulent transaction. Give OE a ring at your park and discuss it with them as well. That's what I'd do, anyway.

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Keith
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Re: 20% discount on booking a holiday

Post by Keith » 3 years ago

Contact Head Office at Hemel (I'm sure Madi will pass on the information to the correct department if you email or PM her).

You will need to supply your account details and the name being used for the booking. If possible also give dates and location of holiday i.e. is it a Haven Park, Butlins or Warner.
Keith

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springhay
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Re: 20% discount on booking a holiday

Post by springhay » 3 years ago

I would make sure your information is accurate beforehand. It will be difficult to track the actual holiday without confirmed details -

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