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Privilege pass (owner pass) mis-use

Please post all questions and comments about passes here.

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janesone
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Re: Privilege pass (owner pass) mis-use

Post by janesone » 3 years ago

Keith I have sent you a private FB message x

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springhay
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Re: Privilege pass (owner pass) mis-use

Post by springhay » 3 years ago

Having re-read your post, the holde of this Priv Card wont be able to sign in the rest fo the party without the owners being there???? should be interesting. And I tend to agree with your original theory, if owners are this blatant about it!!

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janesone
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Re: Privilege pass (owner pass) mis-use

Post by janesone » 3 years ago

Exactly!! thats why its a bit of a sore point with me lol Only us owners can sign guests in i.e. me and hubby and then only 3 each. Thats why I have to issue all my 6 grandchildren with their own passes, If I was on another park I would only need give my son and daughter 1 card each and they could sign in their families. Leaving me with plenty for our other family members and even some left over x

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Keith
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Re: Privilege pass (owner pass) mis-use

Post by Keith » 3 years ago

janesone wrote:Keith I have sent you a private FB message x
I've not got it :exclaim:

Please contact me by PM on here or email - keith@havenownersforum.co.uk
Keith

If you find this Forum useful - pass the word to other owners. If you don't - tell me how it can be improved.

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TforTerry
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Re: Privilege pass (owner pass) mis-use

Post by TforTerry » 3 years ago

We should all bombard the Ebay seller with our thoughts on this. Im gonna do that when I find the advert

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MadiHemelSupport
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Re: Privilege pass (owner pass) mis-use

Post by MadiHemelSupport » 3 years ago

It's very sad that some owners are abusing this special privilege :sad: To reiterate, as others have done, this is the section from the T&Cs:

• The Card is for use only by the named and photographed holder. You should never allow another person to use your card and the cards are non-transferable.
• The Card is intended for use only by friends and family using your holiday home. Holiday guests who have exchanged money for the use of your holiday home are required to purchase holiday guest passes.

The full terms and conditions can be found on the owners website: https://www.owners-exclusive.co.uk/pdfs ... itions.pdf.

I will pass on your comments to the Owner Services team here at Hemel Support.

Thanks
Madi
Madi from Hemel Support
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I work at Hemel Support on all things social media. I keep an eye on the forum everyday Monday - Friday but if I do ever miss anything please do drop me a PM and I'll do my best to help. Have a lovely day!
:sunny:

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Re: Privilege pass (owner pass) mis-use

Post by springhay » 3 years ago

Thank you Maddie......who I hope, will in turn, have a word with the GM for the site in question. Not only that, it would be just so embarrasing for these holiday makers to come up against a problem whilst using the card.....What about having their photographs taken etc.?

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MadiHemelSupport
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Re: Privilege pass (owner pass) mis-use

Post by MadiHemelSupport » 3 years ago

If there are any specific adverts/Facebook posts that you can forward me that would be useful.

Thanks
Madi
Madi from Hemel Support
http://www.owner-services.co.uk
http://blog.haven.com/

I work at Hemel Support on all things social media. I keep an eye on the forum everyday Monday - Friday but if I do ever miss anything please do drop me a PM and I'll do my best to help. Have a lovely day!
:sunny:

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yorkshirebelle
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Re: Privilege pass (owner pass) mis-use

Post by yorkshirebelle » 3 years ago

springhay wrote:Having re-read your post, the holde of this Priv Card wont be able to sign in the rest fo the party without the owners being there???? should be interesting. And I tend to agree with your original theory, if owners are this blatant about it!!
Think you will find they can Pat. Anyone with a photo I'd owners privilege card can sign in others...well at least at PV & BD
Oh I do like to be beside the seaside

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Keith
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Re: Privilege pass (owner pass) mis-use

Post by Keith » 3 years ago

MadiHemelSupport wrote:If there are any specific adverts/Facebook posts that you can forward me that would be useful.

Thanks
Madi
Already done :big_grin:
Keith

If you find this Forum useful - pass the word to other owners. If you don't - tell me how it can be improved.

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